Under Armour Factory House

I went to the UA at the Heartland Town Centre to make a return since my online order turned out to be too small. Haley assisted me and she was fantastic. She listened to what I had to say, answered all my questions, made the return all with a customer first attitude. I truly felt that she had my best interest at heart, especially when she offered to assist me on the spot to make a replacement order for the correct size and found the best price for them. I had returned 3 items and ended up buying 5 with Haley's help! I couldn't be happier with that experience where I returned what I didn't need and got what I do need all in one place. To say that Haley was helpful and pleasant to deal with is an understatement. She is definitely a model employee who can solve customer issues and be a good sales person all at the same time. Thank you Haley!

Well… it’s definitely an Outlet… Product: 7/10. The stuff here comes at a discount, but I wouldn’t say it’s a steal. It’s what you’d expect at an Outlet with more popular or older styles at a discount. Environment: 9/10. Mostly clean actually! Closes pretty early… 6 PM on Saturdays. Other stores (Adidas) are open until 7 minimum. Service: 2/10. Lines were incredibly long… I timed 27 minutes according to my iPhone stopwatch. What was worse was when I saw a disabled elderly man ask the UnderArmour rep if he could get assistance since the line was too long. He was standing with a cane get told to sit and wait in the back instead of increasing cashiers or allowing him to pay and leave. That was really sad to see. Hope they can learn and get their service standards up to the same level of cleanliness. It’s an outlet… expect bad service, older products at 20-80% off, and lots of long lines. Maybe bring a chair or walker if you’re older than 70 - cause they simply don’t care.